Privacy Policy
EliteNRIMatrimony.com · Version 3.0 · February 2026 · Compliant with the DPDP Act, 2023
1. Who we are
EliteNRIMatrimony.com ("we", "us", "our") operates this matrimony service for Non-Resident Indians (NRIs), Persons of Indian Origin (PIOs) and residents of India seeking an NRI life partner. We act as the Data Fiduciary under the Digital Personal Data Protection Act, 2023 ("DPDPA, 2023") in respect of personal data processed through this platform. You may contact us about any data-protection matter at support@elitenrimatrimony.com. If you are not satisfied with our response, you may approach the Data Protection Board of India established under the DPDPA, 2023.
2. Data we collect
Identity & contact: full name, email address, mobile number, date of birth, gender, height, marital status. Cultural: religion, caste or community, mother tongue. Professional: education, profession, employer, income band. Immigration (NRI members only): visa type, visa validity, government share code or document number as required by the integrated verification service. Location: current address, city and postcode / PIN code; for NRI members, home-country address and parents' contact details. Media: profile photo, gallery photos, verification selfie and optional video introduction. Usage: login events, device information, messages, shortlists, expressions of interest and payment history. Information relating to religion and caste or community is processed only on the basis of your explicit consent, captured at registration.
3. Purposes and legal basis
We process your personal data for the following specified purposes, in accordance with the DPDPA, 2023: (a) with your consent — to create and operate your profile, display it to other members, provide search, chat, matchmaking and payment services, process photographs, religion and caste or community information, and submit immigration details to accredited government verification services; (b) for certain legitimate uses recognised under Section 7 of the DPDPA, 2023 — to perform the services you have voluntarily signed up for, prevent fraud and abuse, maintain security of the platform, and respond to safety threats; (c) to comply with legal obligations — including financial record-keeping, tax, and lawful requests from courts or authorised law-enforcement agencies.
4. Who can see your data
Other registered members see your display name, age, community, education, profession and (for NRI members) visa type. Your mobile number, current address, home-country address and parents' details stay masked unless the viewer holds an active Connect (£199) or higher plan. Your share code, government verification reference, validity, entitlements and conditions (the "immigration verification details") are disclosed only to a member with whom you have mutually accepted an expression of interest and who holds an active Verified (£399) or Elite (£699) plan — never in search results, to casual viewers or to unmatched members. Our operations team and vetted data processors (payment gateway, email provider, object storage, cloud hosting and identity-verification providers) access data only under written data-processing agreements and only to the extent required to deliver the service.
5. Processors and cross-border transfer
We engage: Stripe (payments), a managed transactional email provider, managed object storage for photographs and videos, and accredited government immigration verification providers. Some of these providers may process your data outside India. Such transfers are made only to jurisdictions that are not restricted by the Central Government under Section 16 of the DPDPA, 2023, and under contractual safeguards which oblige each processor to protect your personal data to the same standard as this policy. A current list of our processors is available on request.
6. How long we keep your data
Account data is retained while your account is active and deleted within ninety (90) days of account closure, except: (a) financial records retained for seven (7) years as required under the Companies Act, 2013 and tax legislation; (b) security and audit logs retained for twelve (12) months; (c) verification selfies deleted within thirty (30) days of a verification decision. Chat messages are retained while both parties hold active accounts and are deleted when either party closes their account.
7. Your rights
Under Chapter III of the DPDPA, 2023 you have the right to: (a) obtain a summary of the personal data we hold and the processing activities we carry out; (b) correct, complete, update or erase your personal data; (c) nominate another individual to exercise your rights in the event of your death or incapacity; and (d) a readily available grievance redressal mechanism. You may withdraw a consent you have given at any time, without affecting the lawfulness of processing based on your consent before its withdrawal. To exercise any right, please email support@elitenrimatrimony.com. We will acknowledge your request within forty-eight (48) hours and resolve it within fifteen (15) days.
8. Security
We implement reasonable security safeguards consistent with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 and Section 8(5) of the DPDPA, 2023: passwords are hashed with bcrypt; sign-in uses a dynamic six-digit PIN as a second factor; data is encrypted in transit (TLS) and at rest by our infrastructure providers; access is role-gated between administrator and member accounts. No system can be guaranteed as perfectly secure — please report any suspected security incident to support@elitenrimatrimony.com.
9. Cookies and local storage
We use strictly-necessary cookies and browser local storage only, for authentication tokens and user preferences. We do not use advertising, cross-site tracking or third-party analytics cookies on this platform.
10. Children
This service is intended only for adults aged 18 years and above. We do not knowingly collect personal data from children and, consistent with Section 9 of the DPDPA, 2023, will delete any account identified as belonging to a child on discovery.
11. Grievance Officer
In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the DPDPA, 2023, grievances concerning the processing of personal data or the content on the platform may be addressed to our Grievance Officer at support@elitenrimatrimony.com. We acknowledge every grievance within forty-eight (48) hours and resolve it within fifteen (15) days of receipt.
12. Changes to this policy
We will notify you by email and in-app notice at least fourteen (14) days before any material change to this policy takes effect. This version is dated February 2026.
13. Contact
For any support or questions regarding your personal data or this policy, please write to support@elitenrimatrimony.com.